Terms And Conditions For The Sale And Delivery Of Goods

• Definitions

  • Buyer The person who buys or agrees to buy the goods from the seller
  • Conditions The terms and conditions of sale as set out in this statement and any special terms and conditions agreed in writing by the seller.
  • Goods The articles that the buyer agrees to buy from the seller.
  • Price The price for the goods, excluding any carriage, packaging, and insurance costs.
  • Seller Celmade, Seoul, South Korea
    
    
    

• Conditions

  • These conditions shall form the basis of the contract between the seller and the buyer in relation to the sale of goods. To the exclusion of all other terms and conditions including the buyer’s standard conditions of purchase or any other conditions which the buyer may purport and apply under any purchase order or confirmation of order or any other document.
  • All orders for goods shall be deemed to be an offer by the Buyer to purchase goods from the Seller pursuant to these conditions.
  • Acceptance of delivery of the goods shall be deemed to be conclusive evidence of the buyer’s acceptance of these conditions.
  • These conditions represent the whole of the agreement between the seller and the buyer. They supersede any other conditions previously issued.
    
    
    

• Price

  • The price shall be the fixed price quoted on the seller’s confirmation of the webshop. The price is the exclusive delivery cost. The Delivery cost is quoted separately.
    
    

• Payment

  • The buyer shall pay all invoices in full and not exercise any rights of set-off or counterclaim against invoices submitted by the seller.
    
    

• Goods

  • The quantity and description of the goods shall be as set out in the seller’s confirmation of order.
  • The quantity and description together with photographic images as displayed on the webshop are indicative. This is used to provide as much detail as possible but may, from time to time, contain variances.
  • Medical Advice
    • We strongly recommend that the given products are used solely by licensed professionals who are trained and experienced with these products. We don’t have information about the medical histories and health conditions of our customers that’s why we don’t offer any instructions to manage or on the usage of our products, medical aesthetics, and devices. We also recommend kindly consulting a medical professional for any doubts or concerns about the usage of these products. Kindly be aware, for any damages or any reaction due to the improper usage of these products, Celmade cannot hold responsibility.
      
      

• Warranties

  • The seller warrants that the goods will at the time of delivery correspond to the description given by the seller in the confirmation of the order
    
    
    

• Delivery Of The Goods

  • Delivery of the goods shall be made to the buyer’s address indicated in his/her account and as agreed in advance of any delivery agreement. The buyer shall make all arrangements necessary to take delivery of the goods on the day notified by the seller for delivery.
  • The tracking number will be sent to the buyer separately via e-mail. The buyer shall track his/her parcel and be at home at the time of delivery to sign and accept the goods.
  • All the goods pass through customs inspections and it is a completely normal case.
  • If the parcel is not released and stopped by customs for further checking, you will get a notification.
  • In reference to Cross Border VAT e-commerce modernization
    • We would like to inform you that products purchased online from overseas platforms are subject to import tax. Therefore, your purchases from Celmade may fall into a category, and depending on your country you might have to pay taxes. Please be aware that your order amount with us does not include taxes.
  • Toxins are packed in a styrofoam box with ice packs. In case the ice packs are melted during the shipment, the temperature remains below 8°C, as the package is well insulated and no air can get inside it. This temperature is acceptable for up to 7-8 days. However, during the summer season despite proper packaging, products may arrive in relatively warm or even hot conditions. Based on our experience and test results, there is a possibility of the product losing its efficiency by up to 10%. We do not accept return or refund requests caused by temperature. Please proceed with the purchase at your discretion.
  • If you would like to make a claim for missing items, a video of your unpacking process is needed.
  • If you have not received your parcel, we recommend this instruction as follows.
    • Please track the parcel with the tracking number you received.
      • If the logistics website says your parcel is at the pickup location, you should contact your local carrier directly. If the parcel is awaiting the customer at the pickup location but the recipient has not picked it up and the parcel was returned, we do not compensate it in any way.
    • If you cannot track your parcel for reasonable reasons at least after three days after the shipping date, contact us at info@celmade.com.
    • Once we receive an email, we will ask the logistics to investigate your parcel.
    • IMPORTANT! Investigation can take up to two weeks. We can take no action before 14 days for your case.
      
      

  • Refund, Return, And Replacements

    • We only initiate the refund, return, or replacement process in cases such as given below:
      1. Received Wrong Product
      2. Missing Product in Order
      3. Damaged Product
         • The information about the issue should be made within 30 days of the delivery date. After this period, if no problem is reported, we will confirm the transaction as closed.
      4. Buyer's Simple Remorse
         • A refund is available when the customer contacts us regarding returning items within 30 days of the delivery date. We can accept the products back if they are unopened, undamaged, and in original packaging. The return cost won’t be covered by us. If you agree we will provide the return address.

• How to claim a refund if the product doesn’t result in the desired outcome?

  • Celmade receiving baseless claims for refunds and replacements lately, therefore please be advised that all products sold on Celmade are intended for use by medical professionals. In case of wrong or improper usage by an unskilled or uncertified person, which might result in undesired performance and outcome, Celmade does not bear any responsibility in relation to product performance. To claim a refund, Celmade requires to provide a full video recording of unpacking and procedure done with the given product, which supports the customer’s claim and helps identify the cause of the problem. If a video recording is not provided, no refund is available.
    
    

• Received a damaged box

  • All products are well packed and shipped on our side. Unfortunately, we cannot control shipping companies, and can't compensate for the reason why the box is damaged. When you received a damaged package but the product inside the box is not damaged it does not count as a damaged item. Thus, there is no refund/store credit/replacement. When the product inside the box is damaged, then we can accept claims.
    
    

• Received a broken/damaged saline

  • We’re offering saline for free if you order some products which need to be mixed with saline. However, there is a possibility for the package of saline to be missing, broken, or damaged during the shipment. Offering free saline in our favor to help use products that need to be mixed with saline. But in case of missing, damaged, or broken vials, we do not compensate the amount of money with saline as a credit in your account or do not reship it. Saline is widely available in the pharmacy, and you can purchase it in your local pharmacies or online shops. In case you paid $3 for saline, we will cover it as a store credit or reship it with your next order if it is missing, damaged, or broken since the re-shipping fee for solely saline is highly expensive. However, we will do our best to prevent this from happening by packaging well. If it happens, we hope for your kind understanding.
    
    
• For a return or refund, you can contact info@celmade.com which includes a picture of the damaged or unopened product and the reason or information regarding the mentioned product.

• Acceptance Of The Goods

  • The buyer shall be deemed to have accepted the goods 24 hours after delivery to the buyer.
  • The buyer shall carry out a thorough inspection of the goods as soon as practically possible of delivery and shall give verbal or emailed notification to the seller on the day of delivery of the goods of any defects which a reasonable examination would have revealed.
  • Where the buyer has accepted or has been deemed to have accepted the goods the buyer shall not be entitled to reject goods that are not in accordance with this statement.
    
    

• Title And Risk

  • The buyer shall take all the risks by ordering from the website.
  • Risk shall pass on delivery of the goods to the buyer’s address.
  • Until the title passes the buyer shall hold the goods as bailee for the seller and shall store or mark them so they can at all times be identified as the property of the seller.
  • The seller may maintain an action for the price of any goods notwithstanding that title in them has not passed to the buyer.
    
    

• Changes To Terms Of Service

  • You can review the most current version of the Terms of Service at any time on this page.
  • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
    
    

• Reviews

  • The review section is intended to make us have a better service. If you have any inconvenience with our service, please kindly leave your feedback. However, the reviews that contain other vendors' names or products that are not included in our list, will be automatically deleted from this section.
  • After you write a review, your first name will be appeared in our reviews section, for privacy concerns we will not display your full name.
    Please, kindly understand.
  • Pictures and videos you kindly share with us will be displayed on each product's review sector.
  • Shared pictures and videos can be our marketing sources and they can be posted on our social media channel as marketing material. The eyes part of the picture will be hidden.
  • In order to upload your review, you have to agree to our terms. We do not contact you in advance when your pictures or videos are used and posted.
    
    

• Contact Information

  • Questions about the Terms of Service should be sent to us at info@celmade.com